Terms and conditions

houseofkala.com is a sole proprietary firm , Juridical rights of www.houseofkala.com are reserved.

Personal Information

Reko App and the website www.houseofkala.com (”The Site”) . respects your privacy. This Privacy Policy succinctly provides the manner your data is collected and used by Reko App and the website www.houseofkala.com. on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully.

Services Overview

As part of the registration process on the App/Site, www.houseofkala.com.com may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, GPS location, Demographic profile (like your age, gender, occupation, education, address etc.)

Eligibility Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. 

License & Site Access Reko App and the website www.houseofkala.com grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of  www.houseofkala.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; 

Account & Registration Obligations

All shoppers have to register and login for placing orders on the App/Site. You have to keep your account and registration details current and correct for communications related to your purchases from the App/site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation & Refund Policy

Last updated on Oct 18th 2022

Reko believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Reko does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Reko, it’ll take 3-5 days for the refund to be processed to the end customer.

Delivery & Shipping Charge

1. You can expect to receive your order depending on the delivery option you have chosen.

2. You can order 24*7 in website & mobile application , Our delivery timings are between 08:00 AM - 08:00PM Same day delivery.

3.You will be charged a minimal amount as delivery fee according to the distance between your location and warehouse of houseofkala Enterprise.

You Agree and Confirm

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred on the way for re-delivery shall be claimed from you.

2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

3. You will provide authentic and true information in all instances where such information is requested you. houseofkala reserves the right to confirm and validate the information and other details provided by you at any point of time. 

4. That you are accessing the services available on this Site/App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.